Before solving we need to crystallize the question. This is how it can be done.
Who and / or What does it concern.
Does it affect you? If yes how.
If not why not.
Why is it a problem.
Who can provide a solution.
That's it.
Ask these questions on rotation many times
- Concerns who, whom
 - Concerns how
 - Concerns why
 - Who can offer a solution
 - How will it help
 - How much cost
 - Is it affordable
 - Do I / They really want it solved
 
Another set
- What is the problem
 - Who can solve it
 - How can the person be approached
 - Who will do that
 
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